Part-Time Fully Remote Positions

Assistant Course Manager (Temp)

Start: July 1, 2021

End: June 30, 2022

Schedule: 20 hrs

  • Position 1 Schedule (subject to change): Mon-Fri, 6-10pm
  • Position 2 Schedule (subject to change): Sat-Sun, 12-8pm

Pay: $24/hr

Location: Fully Remote

Supervisor: Dylan Fenton

 

Qualifications:

Associate or Bachelor’s degree and 1-3 years of administrative experience. The ideal candidate will be highly proficient in the following areas: written and verbal communication skills, customer service skills, organizational skills and attention to detail, self-management. The candidate should work well as part of a team. Familiarity with GSuite (Google Docs, Drive, Sheets, etc.), Learning Management Systems, and other education technology is preferred.

 

Responsibilities:

The Online Learning Assistant Course Manager will provide after-hours tier 1 support to students, faculty and staff in the MCIT Online program. Responsibilities include:

  • Periodic checks of Salesforce, Piazza, and Slack for issues that cannot wait until the next business day, escalating to Course Managers when necessary
  • Daily checks of Piazza to escalate any student questions that have gone nearly 24 hours without a response to TAs
  • Cleaning up and publishing videos that automatically get uploaded to Coursera by the Zoom integration
  • Audit of Google Drive to ensure synchronization with Coursera content
  • Coursera audit to ensure consistency between courses
  • Manually applying late policies in Gradescope
  • Checking Weekly Check-In course surveys for trends and potentially problematic issues
  • Syncing Extension Request Form spreadsheets to the course master sheets
  • Auditing grades to ensure consistency between Gradescope and Coursera

 

How to Apply:

Email your resume and contact information to Dylan Fenton at dfenton@seas.upenn.edu

Full-Time Positions

Course Operations Program Manager

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Course Operations Program Manager

Job Profile Title

Coordinator B

Job Description Summary

Penn Engineering Online Learning is seeking a Course Operations Program Manager—a unique role incorporating a blend of course management, TA supervision, instructional technology, and customer service. The Course Operations Program Manager will serve as an essential facilitator for at-scale online courses, oversee the facilitation of key operational processes, and will have the opportunity to coordinate special projects within the program. This position will be joining a fast-paced, agile team in a growing and dynamic office.

The successful candidate should have strong project management skills, instructional technology expertise, and be solutions-oriented, with a customer-service mindset.

Job Description

Job Description: Under the direction of the Assistant Director of Course Operations, this position will:

  • 30%: Manage the day-to-day operations of approximately two semester-length online courses (up to 400 student enrollments per course). Work directly with the faculty and TA teaching team to ensure the course is delivered according to the established guidelines and online policies. Specifically, work with the Course Operations and Course Development teams to prepare the course for launch, lead weekly course meetings, manage all administrative processes, oversee hiring and supervision of TA teams, maintain documentation in project management systems on course updates, revisions and issues, consume and analyze feedback reports from various streams and share with the course team, and answer questions from the course team. Evening and weekend work required based on an on-call schedule.
  • 20%: Manage and execute several cyclical processes such as quality assurance of routine processes, preparing courses for upcoming semesters, office hours/recitation scheduling, processing of incomplete students, on-call scheduling, facilitating waiver exams, and configuring proctored exams.
  • 30%: Oversee the TA training, recruitment and nurturing process. Working closely with the Course Operations team, create TA targets for approval by the Assistant Director, manage the TA recruitment cycle, train course managers on the TA interview process and how to work collaboratively with faculty to fill a TA team, work with the online administrative team on the TA hiring process, answer all questions from prospective TAs, run TA onboarding and create a sense of community through TA events, awards, swag and other incentives.
  • 10%: Provide instructional technology expertise such as developing training materials, answering escalated questions from other members of the team, and developing FAQ documents. Maintain technology account access privileges ensuring the right users have access and old users are removed on a regular schedule. Lead or contribute to projects for improving teaching technology and service delivery.
  • 5% Serve as back-up for Assistant Director for Course Operations as needed
  • 5%: Other duties as assigned.

Qualifications: 

  • Bachelor’s degree required, Master’s in a related field preferred
  • Minimum of 2-3 years of experience, preferably in higher education
  • Demonstrated experience managing or facilitating large online courses or working on or with teaching teams
  • Demonstrated experience in managing large, cyclical processes
  • Strong customer service skills, positive attitude, and attention-to-detail
  • Proficient with administrating LMSs (currently Coursera) and associated learning tools
  • Comfortable using project management tools such as AirTable, Trello, etc.
  • Excellent written and verbal communication skills
  • Experience working in a highly collaborative team environment 
  • Intermediate Excel skills
  • Note: Cover Letter strongly recommended.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$42,953.00 – $77,315.00

 

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

Click Here to Apply

 

​Learning Experience Engineer

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

 

Posted Job Title

Learning Experience Engineer – Online Learning – Penn Engineering

 

Job Profile Title

Application Developer Senior

 

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

 

Penn Engineering is looking for a talented Learning Experience Engineer with software development experience and expertise in Computer Science. The Learning Experience Engineer will be involved in implementing and debugging course automation software, alongside managing the program’s educational software and supporting its use. The Engineer will analyze functional requirements to design and implement solutions, while also creating middleware, when necessary. This position will explain the use of the software by writing documentation, giving presentations, and answering questions from other team members, while performing ongoing support such as troubleshooting and installing software upgrades. Collaborate with our accomplished Engineering faculty to create unique and powerful learning experiences that leverage the latest in learning science and advances in technology to foster engagement and rigorous learning.

 

Job Description

The Learning Experience Engineer will collaborate with our accomplished Engineering faculty to create unique and powerful learning experiences that leverage the latest in learning science, while also supporting the development and ongoing improvement of technology across courses. The Engineer will write, debug, and implement code using Python 3, Java 8, C++, Javascript, and CSS3. This position will spend half their time working with faculty to plan highly engaging, scalable online courses, driving the learning design process by guiding faculty through key decisions about how to transform their courses for online students. They will then collaborate with faculty to execute the planned approach, assisting with various types of content development, and provide project management to ensure work adheres to timelines and budgets. The other half of the Engineer’s time will be spent managing a software infrastructure consisting of home-grown autograders, commercial software and cloud-based resources such as Codio, Gradescope, Piazza, AWS, etc. This half of the position will focus on supporting and developing technology and autograders for all courses offered through Penn Engineering’s Online Learning Office.

Responsibilities :

  • Work with faculty to design highly engaging, scalable online courses that meet Penn Engineering Online course standards. Manage the development of an average of 1 course at a time, from initial design through launch. Drive the learning design process by guiding faculty through key decisions about how to transform their courses for online students and manage timelines and deliverables.
  • Work with faculty and teaching assistants as subject matter experts and content producers to generate rigorous and engaging learning assets that highlight Penn and our faculty.
  • Maintain a shared software coding and learning environment for students that consists of a collection of commercial and homegrown software. Update software as necessary in response to security holes and other issues. Troubleshoot and resolve problems caused by inconsistencies when new versions of software replace the current versions. Troubleshoot and resolve bugs reported by faculty using the software in their courses. Work with CETS staff to maintain licensing for this software.
  • Support this software by working with faculty to find ways to use this software to accomplish their educational goals. Present and explain the capabilities and use of the software to individual faculty members. Answer questions posed by faculty members about this software. Consider adding features to or changing the behavior of the software in response to requests from faculty members, taking into account the needs of the entire community using the software
  • Perform other related duties, as assigned.

 

Qualifications: 

  • Bachelor’s degree in Computer and Information Science and a minimum of three years of application development and technology services experience or an equivalent combination of education and experience. A master’s degree in a related field and a background in Computer Science or STEM is strongly preferred.
  • Experience working with instructional technology program development and system administration are desired.
  • Ability to write, troubleshoot, and implement code using Python 3, Java 8, C/C++, Javascript, and CSS3.
  • Familiarity with the VSCode and Jupyter notebooks development environments
  • Familiarity with the principles, practices, techniques, technology and standards of digital media production
  • Excellent written and verbal communication, an appreciation for higher education and the ability to work with a variety of individuals, including students, faculty and staff
  • Knowledge of basic Mathematics, Statistics or Data Science concepts is strongly preferred.
  • Strong collaborator and communicator capable of working closely with colleagues to achieve project objectives in a fast-paced environment
  • Demonstrated ability to work autonomously and deliver on precise deadlines
  • Passion for learning and remaining on the cutting edge of current thinking in the field and an ability to articulate a perspective on these topics
  • Also pluses, but not required:
  • Experience working in a higher ed institution, collaborating directly with faculty to diplomatically guide them toward effective outcomes
  • Familiarity with a variety of web and interactive technologies and how they support effective learning
  • Basic understanding of front-end design and development (UX principles, HTML, etc.)
  • Knowledge of best practices, processes, and current developments in online education and learning science
  • Experience with UX/learner testing, familiarity with principles and processes of human centered design and universal design, experience using analytics to make data driven learning design decisions

 

Job Location – City, State

Philadelphia, Pennsylvania

 

Department / School

School of Engineering and Applied Science

 

Pay Range

 

Affirmative Action Statement 

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

 

Special Requirements 

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

 

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

Click Here to Apply